Frequently Asked Questions
Everything you need to know about your Herb Pharm fashion experience.
What is the typical shipping time for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
What materials are used in Herb Pharm apparel?
We prioritize sustainability and comfort. Our collections primarily use organic cotton, recycled polyester, and eco-friendly dyes to ensure high-quality garments that are kind to the planet.
How should I care for my garments to ensure they last?
To maintain product quality, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.